Technique Questions

Here you can find answers of common questions which are raised frequently.

Q1. Are these cell phones unlocked?
A1. Sure, all cell phones on our website are completely UNLOCKED. Please note: UNLOCKED cell phones do not indicate they can work in any phone companies in any countries.

Q2. Do these cell phones work in 3G networks?
A2. No, they do not. All mobile phones on our website are only compatible in GSM networks.

Q3. Could you say something about network frequency in U.S.?
A3. We never denied that USA a big market to every businessman, onThesource.com is without exception. GSM and CDMA are the two main digital technologies that cell phone carrier in the United States use to transmit calls. Of the major operators, T-Mobile and Cingular (AT&T Mobility) use GSM, while Sprint and Verizon wireless use CDMA. Nextel uses another technology called IDEN; however, it will be phased out.
If cell phones support GSM1900MHz, they can work in T-Mobile in USA, and if cell phones support GSM850MHz and (must be and, not or) GSM1900MHz, they will be applicable in AT&T Mobility in USA. Here, we can make a conclusion that if one cell phone can work in AT&T, then it must work well in T-Mobile, but it is not that in contrast.
Therefore, buyers of mobile phones from USA must check your phone courier before choosing products, if the cell phones support GSM900/1800/1900 and you are using T-Mobile (also, there are many other networks whose network frequency is GSM1900MHz, you should check them one by one, here, I only make T-Mobile which is one of the biggest phone couriers in USA as a rule), you can surely buy them, however, if these mobile phones only support GSM900/1800MHz, please don’t pay for them, except that you do not plan to use it in USA. If these mobile phones support GSM850/900/1800/1900MHz, namely, they are quad band phones, they can work in any GSM phone couriers in USA, and it can work normally in any GSM phone couriers all over the world. Usually, there are seldom cell phones which have quad band, they have two versions, one is GSM850/1800/1900MHz, the other one is GSM900/1800/1900MHz, and we will prepare the according version in terms of your country before sending out to you. This is much valued experience if you want to export cell phones to USA market.

Q4. Could you say something about network frequency in Europe countries?
A4. So far, there are many customers from Europe countries importing products from onThesource.com. Among of them, there are some from Italy, United Kingdom, France and Germany etc. We can share a conclusion to make you save time checking the network frequency that is no need to check the network frequency of China cell phones, because the network frequency in China is completely the same as that of most Europe countries. They require GSM900/1800MHz, when you need to buy them, please only care the language of cell phones. If you are from Italy, please check whether the cell phone does have Italian, and that is in other Europe countries.

Q5. What the most languages installed in China cell phones?
A5.First, English language is the foremost. Besides, there are Simplified Chinese, Traditional Chinese, Italian, Portuguese, French, Spanish, Arabic, Vietnamese, Thai, Russian, Persian, Dutch, and Deutsch.

Q6. Why my language can not be found in China cell phones?
A6.Before producing on a large scale, the factory must investigate which group is the biggest, and design the according pattern, if the group is too small to make profits, it will not produce those items.

Q7. What should I do when my cell phone has dropped into water (Liquid)?
A7.Please don’t hurry to parch at once. If possible, please use some absolute alcohol to clear out the sewage, and send to repair center to test further.

Q8. What do dual band, triband and quad bank mean?
A8. Dual band stands for GSM 900/1800MHz,Triband stands for GSM 900/1800/1900MHz, and quad band stands for GSM 850/900/1800/19000MHz.

Q9. Can dual band cell phones work in USA or Canada?
A9. No, it can not work in USA or Canada at all if the cell phone only supports GSM 900/1800MHz.

Q10. What is the biggest memory extension these cell phones support so far?
A10. Currently, the most cell phones support 2GB maximum extension.

Q11. Do these mobile phones support English language?
A11. Sure, all mobile phones support English language at first, even they are made in China.

Q12. Will you send accessories along with the cell phone ordered?
A12. Certainly, we will send all accessories along with the cell phone.

Q13. Are these cell phones brand new?
A13. Sure, we only sell brand new cell phones now.

Q14. Do these cell phones can call or receive calls and have other functions?
A14. Of course, they are not toys. They are even more advanced than those of so-called world famous ones at the same price level.

Q15. How to pair a Bluetooth earphone with a Bluetooth cell phone?
A15. Turn cell phone on, keep pressing the power button of Bluetooth earphone until it constantly light (not blink), and find search Bluetooth devices menu on your cell phone, input pin code to pair. Generally, the pin code is 1234 set by original factories.

Q16. What is the default pin code of my cell phone when I need to reset to factory settings?
A16. Please try to enter 1122 or 0000.

Q17. Why I can not use a Bluetooth earphone to listen to music from my Bluetooth cell phone?
A17. Generally, the most cell phones support single Bluetooth which is only used to call or receive calls. If you want to listen to music by Bluetooth earphone, you must check the two Bluetooth devices support dual Bluetooth (one for call, one for music).

Q18. How to turn up or down volume?
Q18. You can fulfill it by pressing the flank buttons which are marked with up triangle and down triangle. If you can not discover them, please try to press * and # to complete.

Q19. Why can not turn on my cell phone any more?
A19. Please check whether it is with power, and try to charge it, or you can test with the second battery. If in vain, you need to send it back to repair.

Q20. Why it pops up “Emergency” when I plug my SIM card into?
A20. "Emergency" indicates the cell phone can not read the SIM card. Solutions: Firstly, you make sure you have put it correctly. Secondly, you should check the network frequency of your SIM card and the cell phone supports. If you can not find out the answer, please tell us which country you are in, and the phone company name you are using. We will give you an answer.

Q21. How to set my cell phone language from Chinese to English?
A21. 设置 (Settings)>>手机设置 (Phone Setup)>>语言 (Language)>>确定 (Ok)
Tips: You should learn “确定” means “Ok” and “取消” means “Cancel”.

Q22. Can I download games with the cell phone?
A22. If it supports Java, it can download games, or else, it can not down games at all.

Q23. Can the cell phone sync with outlook, word, or excel etc.?
A23. Only smart phone can fulfill that.

Q24. What is dual standby?
A24. Dual standby is a tendency hereafter. Dual standby means two SIM cards can work at one time, and users do not need to switch between them.

Q25. Can I make a call and receive a call simultaneously with a dual standby cell phone?
A25. No, it is not that advanced, and we think it is impractical. When you are on a call from SIM1, the counterpart who are calling your SIM2 will be informed with a system voice "The receiver is busy not, please try later".

Q26. What are differences between GPS and GPRS?
A26. GPS is short for Global Positioning System which is a satellite system consists of 24 satellites covering globe. It can realize functions of navigation and location etc. It requires an extra GPS receiver to fulfill those functions.
GPRS is short for General Packet Radio Service which is another updated way of data transfer. It is characterized by high rate of data transfer (as 10 times as GSM).

Q27. What is Wi-Fi?
A27. WIFI is short for Wireless Fidelity, and it is named as 802.11b standard. WIFI is a local area network that uses high frequency radio signals to transmit and receive data over distances of a few hundred feet; uses Ethernet protocol

Q28. Can I operate the touch screen phone without stylus (touch pen)?
A28. Sure, in fact, the function of stylus is to click menu, you can use your fingers to fulfill it instead of stylus, however, we recommend you would better use touch pen often, as it will be easier to operate and protect the screen to some extent.

Q29. Do these cell phones support EDGE OS?
A29. Sorry, seldom here.

Q30. Can these mobile phones be installed with any applications?
A31. First, please check it is a smart phone or not, if so, it can be installed application software, or else, it can be not.

Q32. Could you offer CE or FCC?
A32. CE is short for Conformite Europeenne. Usually, we can not provide you with this, and we think it is unnecessary to the most importers. But if you can order a large quantity from us, we can consider offering it to you. Of course, we can offer those ones which have applied for CE certificates already before.